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As part of our complete solution, Verdasys offers a two day hands on workshop, which provides the skill necessary to troubleshoot and support a Digital Guardian deployment. You will learn how to handle both server and agent incidents and how best to escalate issues to Verdasys Technical Support.
SUPPORTING DIGITAL GUARDIAN
For Desktop Support Engineers and System Administrators Providing Level 1 Support For Digital Guardian
This hands-on course teaches you how to provide front-line (Level 1) support for the Digital Guardian solution. You will begin by learning how to resolve common installation failures. You will then learn how to do basic troubleshooting of the Digital Guardian Agent and the Digital Guardian Server and how to respond to 14 distinct types of incidents (using the Digital Guardian Technical Support Guidebook). Along the way, you will be asked to perform hands-on troubleshooting tasks to isolate and resolve problems. Finally, you will learn how Verdasys handles incidents and how to escalate incidents that require deeper or more immediate action. After completing this training, you will have the skills required to support a Digital Guardian deployment effectively. In cases where you cannot resolve an issue on your own, you will also be able to submit more comprehensive incidents to Verdasys Technical Support for follow-up (Level 2 and Level 3 support is provided by Verdasys).
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